Working In The Financial Services Industry 2e

The second edition of Working in the Financial Services Industry offers insights into how organisations work, and what drives them. Features of organisations, with emphasis on the financial services sector, are explained. Also included is an outline of your role, rights and responsibilities in working for an organisation, your employer's obligations to you, and how to maximise your effectiveness at work through managing your time and your workspace. To make a worthwhile contribution to an organisation, effective communication is essential. This book explains the principles of communication in the workplace, at the individual and organisational level, as well as how to communicate effectively in person and in writing, in the form of letters, email and memos. It also explains how to collect information and present it as a report or a spoken presentation. Working with other people is crucial to success at work. This book details the things you should be aware of when working in a team, and when dealing with customers. Your rights and obligations towards others in ensuring a healthy and safe workplace are also explained.