Successful Manager's Handbook

The Successful Manager's Handbook is packed full of step-by-step diagrams, checklists, charts, easy-to-follow annotated photographs, and detailed instructions in each skill area. Case studies taken from real life illustrate the points being made, while Dos and Don'ts and Questions to ask yourself add to the practicality of the advice. Over 1,200 tips pass on the insights that successful managers have discovered in their own careers.The Handbook uses clear, straightforward language throughout, avoiding jargon and specialist terms to allow for rapid understanding. Equally suited to experienced managers and those looking to learn or consolidate new skills, it acts as an invaluable source of reference material that can be used when faced with a variety of unfamiliar situations.The first three sections cover the essential techniques of effective management - communication and innovation (Getting Organised, Writing Effectively and Thinking Creatively). The next four show you how to lead and influence others, master techniques of controlling emotional intelligence, turn difficult people into team players, and assess the performance of individuals and teams (Influencing People, Developing NLP Skills, Dealing with Difficult People and Appraising Staff). The Handbook then shows you how to deal with the outside world - getting an organisation's message across, focussing on the customer, and operating in the global dimension (Managing Public Relations, Putting Customers First, and Managing Globally). Finally, the book turns to the art of achieving satisfaction in the work and personal lives, and planning your route to the top (Balancing Work and Life and Managing Your Career).Success comes to managers who can confidently analyze their professional performance and take the necessary measures to improve it. Improvement brings results, and Successful Manager's Handbook will start or accelerate this process. Every manager with aspirations for the future will find it a valuable reference work for the problems and opportunities that confront today's professionals on a day-to-day basis. It puts good managers on the fast track to becoming outstanding performers who welcome change and thrive through development. Includes over 1,200 power tips for boosting the efficiency of your team Combines the work of experts in an easy-to-follow, practical format