Maximising Performance in Insurance Operations

Maximising performance in insurance operations is a practical guide to managing successful change programmes within the insurance industry. The authors present a structured programme tailored to the unique problems of the insurance industry showing organisations how to maximise their potential with a minimum of risk. Key questions such as 'What needs to change?' and 'How much change is required?' are addressed and numerous examples drawn from the authors' own unrivalled experience in the field demonstrate how managers can respond effectively to the challenge of change.
This book will be essential reading for anyone involved in insurance or financial services and will be particularly useful for chief executives, operations directors and those in a line management role who have been charged with responsibility for securing major benefits within their specific areas.