Juran's Quality Handbook

For decades, Juran's Quality Handbook has been the one essential reference in quality management and engineering'the ultimate authoritative source of answers on quality applications, procedures, techniques, and strategies. Now this Fifth Edition'a major revision and the first new edition of Juran's Quality Handbook in more than 10 years'forges a new standard in tools for quality. Bringing managers and engineers the most up-to-date methods, research, and theory, under the guidance of a team of the world's top experts, Juran's shows you how to plan for quality, achieve quality control, and ensure quality results. Packed with new methods, research, and thought on quality, and emphasizing the need for quality software and quality software development methods, this completely updated classic also gives you new information, new techniques, and new applications. Broad in scope and inclusive in methodology, Juran's Quality Handbook is the reference of choice for anyone concerned with quality in business, manufacturing, or engineering. Whether you're just beginning your journey or a longtime traveler on the quality path, this book is the best possible companion for your voyage.With more than 200,000 copies sold, Juran's Quality Handbook is the best-selling resource in its field. A classic reference written by an international group of recognized experts, this book covers the trilogy of processes--quality planning, quality control, and quality results--that underlie management for quality. Featuring 80% new and revised content, the Fifth Edition delivers all the tools necessary for successful quality engineering and mangement well into the next century. Updated information includes sections on the Taguchi Method, ISO 9000, Benchmarking, Software Development, Adaptation of Strategic Quality Planning and Total Quality Management, as well as forward-looking advice both for supervisors and for self-directing teams. In response to the growing importance of computer software as the driving force behind both engineering and its management, this edition adds critical information on the latest computer and software and their applications. Reaching beyond the management site, it addresses supplier relations, customer service, and considerations for worldwide market standards. Chapters are authored by a global team of industrial experts, making this book ideal for quality engineers and managers, industrial engineers, and students.