This streamlined, easy-to-read book provides readers with the basics of information technology (IT). It is based on the fundamental premise that the major role of IT is to support employees, regardless of their functional area or level in the organization. The authors take a hands-on approach with the help of a case study that actually shows how to apply the material in an organization. They also present strong coverage of e-commerce and wireless technologies, an excellent variety of examples, and a website with additional real-world applications and cases.