Call Centers z serii Career Paths to publikacja przeznaczona dla osób przygotowujących się do pracy lub pracujących w Call Center, pragnących doskonalić znajomość języka angielskiego w aspekcie związanym z pracą zawodową. Książka składa się z trzech części (Books 1–3). W skład poszczególnych części wchodzi 15 rozdziałów. Każdy rozdział poświęcony jest innemu zagadnieniu tematycznemu i zawiera osadzone w realistycznym kontekście teksty pozwalające na poznawanie specjalistycznego słownictwa. Obejmuje także różnorodne ćwiczenia umożliwiające zintegrowane rozwijanie czterech sprawności językowych: czytania, słuchania, mówienia i pisania. Po każdej z trzech części znajduje się słowniczek angielsko-angielski zawierający łącznie ponad 400 haseł i zwrotów. Przykładowe tematy to: kwalifikacje, umiejętności i podstawowe zadania pracownika, narzędzia pracy, zasady komunikacji z klientem, rodzaje i schematy rozmów telefonicznych, zasady postępowania w sytuacjach trudnych i nietypowych. Najważniejsze cechy: • szeroki wybór aktualnych tekstów dotyczących zagadnień związanych z księgowością; • realistyczne dialogi; • 45 rozdziałów zawierających materiał rozwijający umiejętność rozumienia tekstów mówionych i pisanych; • ćwiczenia doskonalące umiejętność mówienia i pisania; • ponad 400 słów i zwrotów; • słownik angielsko-angielski objaśniający słownictwo zawodowe; • przejrzysta i łatwa do wprowadzenia na lekcjach struktura materiału językowego.
Career Paths. Call Centers. Student's Book
Virginia Evans, Jenny Dooley, Sarah Miranda
/o-9781471512155/n/career-paths-call-centers-student-s-book)
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Opis
Data wydania: 2013
ISBN: 978-1-4715-1215-5, 9781471512155
Język: angielski
Wydawnictwo: Express Publishing
Kategorie:
Podręczniki,
Nauka języków
Stron: 120
Autor
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