Business Communication Handbook

Good communication skills are vital to the operation of any business. Successful people are able to apply and adjust these skills to various situations in the workplace. The seventh edition of The Business Communication Handbook builds on the previous editions to provide an understanding of communication principles that can then be applied in the workplace. Written to be user-friendly and accessible, the text is divided into four parts: Workplace Communication, Workplace Relationships, Workplace Documents and Career Development. Each chapter includes learning objectives and a list of key terms at the beginning of the chapter, margin notes to highlight key ideas, a comprehensive glossary and end-of-chapter summaries. The Companion Website www.pearsoned.com.au/dwyer provides further online resources for teachers and students.