Wrench in the System

Information technology is still in its adolescence, and Hambrose explains that because the industry has grown so quickly, it's still in an awkward phase. Software manufacturers have been in such a rush to add new features that they haven't paid enough attention to the human beings who use their products. Most software systems are built to fulfill business requirements and technical specifications, but often they fail to meet expectations because they aren't designed to anticipate human needs. As a result, much of our most powerful business software is ineffective and underutilized. With compelling case histories and an engaging narrative, Hambrose exposes popular nonsense about software systems and shows how to evaluate them and measure their performance just as we do every other product. This timely book by an industry insider tells decision makers what they need to know to un-lock the full potential of one of their biggest business investments.