For upper-level undergraduate/ graduate-level courses in Program Evaluation, Program Planning, Program Administration, and Public Administration. Comprehensive yet accessible, this text provides a practical introduction to the skills, attitudes, and methods required to assess the worth and value of human services offered in public and private organizations in a wide range of fields. Students are introduced to the need for such activities, the methods for carrying out evaluations, and the essential steps in organizing findings into reports. The text focuses on the work of people who are closely associated with the service to be evaluated, and is designed to help program planners, developers, and evaluators to work with program staff members who might be threatened by program evaluation.Features Q. How well can your students identify with the people who carry out evaluations? A. Program Evaluation 7/e offers "evaluator snapshots" which encourages a personal identity with the evaluation. See profiles 2, 9 and 10. Q. How do your students understand the value of program evaluation in you course? A. This text recognizes and stresses that the agency does not exist for the evaluators needs, but rather to provide services to people in need. Illustrative Reports- Shows the differences between journal articles and program evaluaions Evaluator Snapshots- Personalize the evaluation creating a realistic approach Communication Schedules and Graphical Presentaions- Stress the importance of effective communication of evaluation reports.