Operations Management

How have consumer demands, environmental and ethical concerns, the advancement of technology and the globalization of business changed and redefined operations management? "Operations Management" explains new and emerging areas and re-evaluates some important mainstream issues. Leading specialists contribute their experiences and thoughts on four key areas. They are: strategy - makes the case for regarding operations as a strategic asset in their own right; methodology - examines the myriad approaches taken towards process improvement; technology - asks why problems associated with the implementation of technology continue to dog organizations; human issues - repositions human input to the top of the operational agenda.