Managing the Unexpected 2e

A new edition of the seminal text on creating a "high reliability organization" In the wake of September 11 and Hurricane Katrina, the first edition of Managing the Unexpected was transformed from an academic sleeper to a major work of importance for any organization facing the potential for crisis and disaster. This extensively revised edition includes new research, case studies, and two completely new chapters. Using high reliability organizations such as emergency rooms or firefighting units as the model for any organization, Karl Weick and Kathleen Sutcliffe show executives and upper-level managers the competencies their organizations need to develop in order to handle surprises and crises effectively and with a high degree of reliability without sacrificing speed. Karl E. Weick (Ann Arbor, MI) is the Rensis Likert Collegiate Professor of Organizational Behavior and Psychology and Professor of Psychology at the University of Michigan Business School. Tom Peters and Bob Waterman have credited Weick as being their "most influential" source during the writing of their classic In Search of Excellence. Kathleen M. Sutcliffe (Ann Arbor, MI) is Associate Dean and Professor of Management and Organizations at the University of Michigan Business School.