Case Scenarios In Hospitality Supervision

CASE SCENARIOS IN HOSPITALITY SUPERVISION presents 75 vignettes depicting real-life managerial dilemmas, in the setting of the fictional Royal Hotel. The book focuses on scenarios that often happen to new managers, and particular emphasis is placed on sharpening critical thinking abilities and developing leadership skills. The cases are based on actual situations that the author personally encountered or that are problematic for the industry at large. The cases conclude with questions for the student to answer concerning the situations they are given. Electronic access codes for Blackboard, WebCT and Angel provide students the opportunity to review case studies and submit answers to the case study questions online, and to join discussion forums. The robust instructor's manual includes detailed exploration of each case and suggestions for guiding student discussions. This book nicely complements any hospitality management curriculum, and will reinforce the concepts that students read in their textbooks and are taught in class.Features * Short, thought-provoking scenarios depict dilemmas often encountered by new managers and first-level supervisors. * The setting of the fictional Royal Hotel adds to the real-life feeling and helps students to bridge the gap between classroom and industry. * Each case study provides a "Who''s Who" for the individuals in the scenario that ties into the Royal Hotel organizational chart and employee listing in the preface, setting the case studies in the context of the Royal Hotel''s organizational structure. * Electronic access codes are provided with this book so that readers may review the case studies online; submit answers to the case study questions electronically; and join in online discussion forum.