Anna Buss is a senior information architect and also teaches online journalism at the University of Mainz. She has 10 years of experience with usercentered design, concept development, consultancy, brand strategy, CRM, and usability. Her clients come mainly from the automotive, financial services, and telecommunications industries. Nancy and Anna met at Ciao, where Anna worked as a user experience manager. Born in Berlin, Anna received her diploma in molecular biology from University of Konstanz in 1995.
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Online Communities Handbook: Building your business and brand on the Web
Anna Buss, Nancy Strauss
Provides information on building a successful online community, covering such topics as identifying business objectives, creating brand loyalty, and establishing a direct link to customers.
