Road to Hospitality

Australia plays a significant role in the world of business and continues to be a major tourism destination. Thus the importance of professional training for employees in the hospitality and tourism industries continues to grow. More and more students are choosing hospitality as a career. This book introduces the exciting and dynamic world of hospitality. With an emphasis on the competency standards required for a Certificate III in hospitality qualification, it complies with the ANTA Hospitality Training Package. This book provides information at a pace designed to suit the leaning needs of the individual. The building block structure of the text aims to help students to achieve their career objectives through realistic and achievable learning outcomes. This edition includes two additional chapters - "Dealing with Conflict Situations" and "Coaching Others in Job Skills" - reflecting many of the changes that have affected the industry including legislative changes. Some of the main features in the text include case studies used to relate the text to real-life situations in a hospitality environment and practical exercises, activities and revision questions are offered with each chaper to help assess progress towards understanding. "Quick Thinker" tests to encourage readers to think of practical applications of the skills discussed and margin notes that aim to assist students to quickly grasp concepts as the read are also included. A glossary and list of professional contacts should make this book easy to use and appropriate for classroom and/or self-paced learning.