Knowledge Management

Summary This book is aimed at those who are involved in Knowledge Management (KM) or have recently been appointed to deliver KM in services, operational or production environments. The models and techniques for KM are well defined within environments with a distinct start and finish to the activity, for example the 'learn before, during and after' model. This book focuses on environments where activity and learning are ongoing, and a different approach to KM has to be taken. The book aims to provide managers and practitioners with the necessary principles, approaches and tools to be able to design their approach from scratch or to be able to compare their existing practices against world class examples. The book provides models and methodologies which can be applied or replicated in a wide variety of industries. The book also contains numerous case studies which are used to illustrate the journey that various companies are taking as they implement KM. Key Features Is written by a highly knowledgeable and well-respected practitioner in the field. Draws on the author's wide-ranging practical experience of implementing KM in various industries around the globe.Provides practical and realistic solutions to real-world problems via case studies from leading companies including BP, BBC, Orange, Chase Manhattan Bank and General Motors.