Writing skills are becoming more and more important in today's workplace. In the past, businesspeople may have written a couple business letters a month, but now they can receive and send hundreds of email messages weekly. Their writing skills are showcased in every message they send. To help students develop the skills they need to succeed in today's technologically enhanced workplace, we have responded with a thoroughly revised Fifth Canadian Edition while maintaining the streamlined, efficient approach that has equipped past learners to be successful in their future careers.The convenient text/workbook format of Essentials of Business Communication presents an all-in-one teaching and learning package that includes concepts, workbook application exercises, writing problems, and a combination handbook/reference manual.